Our Commitment
At Winstara Dev, we're committed to delivering high-quality web development services that meet your expectations. This refund policy outlines the conditions under which refunds may be issued.
We believe in transparency and fairness, ensuring both our clients and our team are protected throughout the project lifecycle.
Refund Eligibility
✅ Eligible for Refund
- Project cancellation before work begins (100% refund)
- Significant deviation from agreed specifications
- Failure to deliver basic functionality as outlined in the project scope
- Technical issues that prevent website deployment due to our error
❌ Not Eligible for Refund
- After project completion and final delivery
- Changes in business requirements or scope
- Third-party service issues (hosting, domain, etc.)
- Client-side delays or lack of cooperation
- Minor design preferences or subjective opinions
Refund Timeline
Refund requests must be submitted within:
- 7 days of project cancellation (before work starts)
- 14 days of project delivery (for technical issues)
- 30 days of initial payment (if no work has begun)
Refunds are typically processed within 5-7 business days after approval.
Refund Calculation
- 100% refund: Before any development work begins
- 50% refund: Within first 25% of project timeline
- 25% refund: Within first 50% of project timeline
- No refund: After 50% project completion
How to Request a Refund
To request a refund, please:
- Email us at refunds@winstaradev.com
- Include your project ID and invoice number
- Provide detailed reason for refund request
- Attach any relevant documentation
We'll review your request within 3 business days and respond with our decision.
Alternative Solutions
Instead of a refund, we may offer:
- Project modifications or revisions
- Additional features to compensate for issues
- Credit for future projects
- Extended support or maintenance
Dispute Resolution
If you're not satisfied with our refund decision, we offer:
- Review by our senior management team
- Mediation with a neutral third party
- Final decision within 10 business days
Contact Us
For any questions about our refund policy:
- Email: winstaraworld@gmail.com
- Address: Kaithal, Haryana, India
This policy is effective from January 1, 2024 and may be updated periodically.